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Proactive Recruiting- Help Desk 1.

  Columbia, South Carolina

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Prosyntix is currently recruiting for a Help Desk Technician. This role is a long-term contract opportunity on-site in Columbia, SC. The primary skills this role would focus on are:

  • Use of Active directory for adding and removing permissions and password resets
  • Troubleshooting laptop, desktop, and phone issues
  • Exceptional customer service skills

Overview on Role:

This position would help to provide support in a high-paced enterprise environment supporting a federal agency. This is an entry point into a growth-oriented environment where opportunities are presented to top performers to take on additional opportunities and responsibilities.

This role primarily works 8am-5pm but will on occasion work a swing shift which rotates monthly. Security Clearance requirements: Clear background, clear financial history, and pass a drug test.


  • Provide excellent customer service to our customers, at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Troubleshoot, problem solve and resolve customer issues
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update relevant issue tracking systems appropriately

Required Skills

  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills and growth
  • Knowledgeable with Active directory
  • Knowledgeable in troubleshooting Office 365 issues
  • Knowledgeable with troubleshooting common laptop, desktop, and phone problems
  • Bachelors degree and one year of experience or Associates Degree and two years of experience are required

Additional Information

Candidates must be able to obtain COVID 19 vaccination and must also be eligible for a security clearance (clear background, financial history, and clean drug screen).

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