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IT Associate.

  Mint Hill, North Carolina

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Prosyntix is currently recruiting for a contract to hire role with a client working on site in Mint Hill, NC as an IT Administrator. The three primary skills this role would focus on are:

  • End-User Customer support for desktops and laptops
  • Microsoft support
  • On-site troubleshooting and support

Overview on Role
This position would help to provide general support to an existing IT team in addition to providing end user support for company employees. Quality candidates will be technologically savvy, and those who can demonstrate the ability to adapt to new and unfamiliar technologies, software, and systems. Candidate should also have an appetite for learning multiple technologies and how they apply to the construction industry. Strategic thinking and problem solving are also key skillsets as this role will be integral in developing strategies and policies to address common issues.



  • Technical support for:
    • (200+) Mobile phones
    • (125+) Tablets managed by Soti MobiControl MDM
    • (125+) Push to talk phones
    • (65+) VOIP Phones (Combination of cloud-managed and on-prem)
  • Basic End-User Computer Support for (120+) desktops and laptops
    • Basic computer setup
    • Assist users with computer/network problems and questions
    • Basic printer support (add printers, troubleshoot print problems)
  • Basic Microsoft support
    • General Microsoft user administration (email, credentials, distribution lists, etc)
    • Assist end-users with questions about Microsoft 365 (Outlook, PowerPoint, Word, etc)
    • Assist with creating and managing MS Forms
    • SharePoint / Teams management and optimization
    • Microsoft Power Platform App & Process development
  • End-User training
    • Continually help end-users understand their computers, Microsoft, and relevant applications
  • Hands-On IT assistance at (13+) sites in the Charlotte area
    • Assist with technology deployments
    • On-site technology troubleshooting and support
    • Trips to other locations will be infrequent, probably average 1 trip per week

Additional Information
Candidates must be able to pass a standard background screening.


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