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Implementation Manager- remote.

  Atlanta, GA

Direct Hire
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Prosyntix is recruiting for a roll working for a growing Ecommerce Cyber Security company.  This role would act as an Implementation Project Manager who will work with major eCommerce brands in North America and APAC to manage and onboard challenging technical projects.

Your main task will be to serve as a bridge between our customers, partners, internal sales,
and engineers. As such, you will manage end-to-end implementation of complex technical
solutions, provide consultations and resolve issues for our enterprise customers, run
workshops and create technical documents, and work with our R&D team to improve the company


As you develop your product knowledge and technical skills, you will be expected to handle
more complex projects, contribute to our internal procedures, and manage the
implementation and onboarding of products across the Shopify Plus, Magento,
Bigcommerce, and custom platforms.

The Task-at-Hand:

  • Become an expert in company products (heavy focus on technical aspects)
  • Manage end-to-end technical implementation of solutions for enterprise
    customers in North America and APAC.
  • Provide consultations and help customers resolve complex technical issues
  • Run technical workshops, write documentation and create knowledge-based articles
  • Work with R&D team to improve products
  • Contribute to our implementation and support procedures
  • Ensure clients understand the implementation process and what is required for a
    successful implementation based on their requirements
  • Proactive approach and communication to all implementations to keep things moving
  • Ensure all documents such as customization doc, SOW, project closure reports are
    completed and shared


Optimal Skills for Success:

  • BS in Computer Science or experience in a similar role
  • Technical client-facing experience, preferably with eCommerce platform, digital
    marketing and SaaS products (mobile, web analytics, optimization, email)
  • Ability to read code (especially JavaScript, HTML, CSS)
  • Project management, multitasking and organizational skills
  • Excellent English, and an ability to communicate with technical and non-technical


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